Returns, Refunds & Warranties
We take pride in the quality of our products, and offering excellent customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below, and we will be happy to help you return your purchase. Please be sure to read the Return policy to ensure a quick and easy return.
A return authorization number (RN#) must be obtained prior to shipping item(s) back to PDQTPMS.com (The Site). RN# ensures that there is no loss of time when the package arrives at The Site and the return process can be completed efficiently. All orders paid with a credit card or gift card and requesting a refund will be refunded to the original credit card or gift card used for the original purchase. If the credit card used in the original purchase has expired, please let the customer service representative know upon request of the return, and a refund check will be sent to the mailing address on the account.
The Site will accept all returns of new/unused items within 30 days of receipt. All acceptable aftermarket and accessory returns that meet our return criteria will be credited 100% of the item price paid, including sales tax. All restocking fees will be assessed based on the condition of the item(s) returned. Any items returned that do not meet our return policy will be subject to a restocking fee starting 30% or returned to the customer without refund. The customer will be responsible for the return shipping.
All returns must have original packaging, tags, and any other labels associated with the product. Packaging must be clear of writing or markings and undamaged. Items that have been used or installed will not be accepted for refund. Please note that all discontinued products are non-returnable.
The product should be shipped in a sturdy shipping box with packing included. Please do not use the manufacture box or bag as the shipping box or bag. Ensure that no shipping labels are put on the manufacture packaging. Please put the product in a shipping box. Unless notified otherwise from The Site Any shipping fees or costs associated with international shipping, duties, taxes or brokerage fees are non-refundable.
The Site will stand behind all products we sell with regards to manufacturing defects in craftsmanship and material. Most products are limited to the manufactures warranty. Some warranty issues will need to be addressed with the manufacturer. However, we will do our best to resolve the problem quickly.